Question 1

How do I register?

Accepted Answer

Simply follow this link (vtrpro.com/account/register)to register.

If you wish register another way, you can:
 • Click "Register a New Account!" on the VTR Learning login page. 
 • Register when you hit checkout in your cart.

Question 2

Do you offer free continuing education credits?

Accepted Answer

We have a selection of free courses, based upon your organizational affiliation, that you can check out in our shop o(https://vtrpro.com/shop)r free courses (https://vtrpro.com/free-cpe-online-courses/)page! After completing a course, you will be able to access your certificate of completion, which contains your activity ID for submission to your affiliated organization.

For more information on Free Courses, check out these articles:
 • How to Get Your Free Courses(https://astropandastudios.wixstudio.com/vtr-learning/free-cpe-online-courses)
 • Free Courses (https://app.vtrpro.com/Shop/free)

Question 3

How Long Do I Have to Complete a Course?

Accepted Answer

You have one year after the purchase date to complete your course.

For example, if you purchased a course on June 25th, 2025 you would have until June 25th, 2026 to complete the course.

Question 4

Are there Assessments?

Accepted Answer

Yes, all of our courses have various assessments, projects, assignments, and exams as a part of testing your understanding of the concepts presented in the course, in addition to the video and reading materials included. You can read more about starting your course here.(https://astropandastudios.wixstudio.com/vtr-learning/post/starting-your-course)

Question 5

What if I Have an Assigned Reading or Exam?

Accepted Answer

VTR offers full support to our users, you can always check out more in our Help Center, particularly our "Getting Started" articles. If you aren't seeing what you need, you can get in contact with our Customer Success Team and they will assist you with any questions or issue. Chat with them or email them at support@vtrpro.com.

Question 6

What Happens If I Fail a Course?

Accepted Answer

Your course will reset and you will be allowed to retake the course until you have met the passing requirements as indicated by your organizational affiliation.

Question 7

Can I earn free credits?

Accepted Answer

Yes, you can! For each organization we serve, we offer at least one free course, which can be found at the top of the Shop page. Once you have completed a course, whether free or paid, your certificate of completion will be available under “My Courses”.

Question 8

Do I Receive an Activity ID/Certificate of Completion?

Accepted Answer

Yes, you will have access to your certificate of completion after completing your course. For information on how to access your Activity ID/Certificate of Completion, see this article.(https://astropandastudios.wixstudio.com/vtr-learning/post/how-do-i-access-download-my-certificate-of-completion)

Question 9

How Quickly Do I Receive My Credits After Completing a Course?

Accepted Answer

Immediately, once you have completed your course, you will have access to your certificate of completion/activity ID to submit to your organization to redeem your credits.

Question 10

What's the Difference Between Full Courses and Topical Courses?

Accepted Answer

The difference between a full course and a topical course is that a topical course is typically derived from a full course and is focused on a singular topic. Topical courses are shorter then full courses as well.

Here's an example:
Financial and Managerial Accounting is a full course, where as Financial Accounting: Balance Sheet Analysis is a topical course derived from Financial and Managerial Accounting and its topical focus is Balance Sheet Analysis.

Welcome to Our Help Center

Still Need Some Help?
Submit a Ticket!

Welcome to Our Help Center

Still Need Some Help? Submit a Ticket!

Still Need Some Help?
Submit a Ticket!